Privacy Policy
Last updated: March 3, 2026
Introduction
Marcott Studios ("we," "us," or "our") operates the website marcottstudios.com and the eMARCOTT platform at emarcott.com. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our websites, order our services, or communicate with us.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
- Name, email address, and phone number when you submit a contact form or place an order
- Property addresses and scheduling details when you book a photography session
- Payment information when you purchase services (processed securely by our payment provider - we do not store card numbers)
- Any other information you voluntarily share with us via email, phone, or our website
Information Collected Automatically
- Device and browser type, operating system, and screen resolution
- IP address and approximate location (city/region level)
- Pages visited, time spent on pages, and referring website
- Cookies and similar tracking technologies (see Cookies section below)
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and deliver our photography, video, 3D tour, and floorplan services
- Process payments and send invoices and receipts
- Communicate with you about your orders, appointments, and deliverables
- Respond to inquiries and provide customer support
- Send occasional marketing communications (only with your consent - you may opt out at any time)
- Improve our website, services, and customer experience
- Comply with legal obligations
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. These include:
- Essential cookies - required for the website to function properly
- Analytics cookies - help us understand how visitors interact with our site (e.g., Google Analytics)
- Third-party embeds - Matterport tours and other embedded content may set their own cookies
You can control cookies through your browser settings. Disabling certain cookies may limit some website functionality.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service providers - payment processors, hosting providers, and delivery platforms that help us operate our business
- Real estate professionals - when delivering media to listing agents or brokers who ordered our services on behalf of a property
- Legal requirements - when required by law, court order, or government regulation
- Business transfers - in connection with a merger, acquisition, or sale of assets
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Photography, video, and 3D tour deliverables are stored on our platform for your convenience but may be removed after a reasonable period. Contact us if you need access to older files.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our website uses SSL/TLS encryption for data in transit, and we limit access to personal data to employees who need it to perform their job functions. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.
Connecticut Privacy Rights
If you are a Connecticut resident, you may have additional rights under the Connecticut Data Privacy Act (CTDPA), including the right to know what personal data we process, the right to correct or delete your data, and the right to opt out of targeted advertising. Contact us to exercise these rights.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Marcott Studios
Phone: 1-800-514-4413
Email: sales@marcottstudios.com